FAQ

Frequently Asked Questions (FAQs)

How to unlock the content for free if you are one of the first 1000 users?

1. Go to the menu section on the top right of the app lobby
2. Click on Login at the bottom of the menu
3. Enter your email id or mobile number
4. Click continue
5. If you are already a FirstCry user, you will be directed to the verification page and then to the app lobby
6. If you are a new user, you will have to Register yourself first
7. Once you Login/Register you should see the content unlocked, provided if you are one of the first 1000 users

Why should I subscribe?

Firstcry Playbees offers a variety of content and learning for kids aged from 0-8 through classic rhymes, creatively crafted stories and fun games. Learning has never been so much fun!

Can I play on multiple devices?

Yes, you can play on a maximum of 5 devices.

I have purchased the subscription on my iPad or iPhone, can I also use the same on my Android device? Or vice versa?

Yes, you can login to another device with your registered email ID and access. You can login from as many devices as you'd like, but you can have only 5 concurrent sessions at a time.

There is no sound. What do I do?

Go to Settings Menu and check if you have the Sound turned off, if not, please check the sound of your device from device settings

Can I set a timer for usage of the app?

Yes. Go to Settings Menu and select the span of time you'd like the App to be used in a day. Setting the app usage time to 24 hrs inadvertently switches off this feature until you change it.

Can I register mulitple kids for the app?

Yes. You can register up to 3 kids through one account.

Why is the Kid's Profile Greyed Out?

If you are seeing one of your kid's profile greyed out, it means you have deleted that profile. Please note it takes up to 48 hrs for a profile to be deleted and removed from your account.

How Can I delete my Kid's profile?

1. Tap the avatar under the account (hamburger menu) section.
2. Select a Kid's profile and then click on Edit.
3. Click on Delete
Please note it takes up to 48 hrs for a profile to be deleted and removed from your account.

Can I subscribe to the app without logging in?

Yes, you can subscribe to our app and access all the content. But we suggest you login to unlock exclusive features such as Multiple Devices Support.

I am unable to play on multiple devices. Why?

Please make sure you are logged in to our app to access the Multi device login support. It's exclusive for logged in memebers.

Playstore account is linked, but content seems locked. Why?

Plase check if you have logged into the app with the email ID you registered with initially. If not, please logout and re-login with the email ID that you've used to register and purchase the subscription.

The downloading of songs stops in between. What should I do?

Sometimes, due to connectivity issues, the downloading of songs stops or takes a longer time. Make sure you are connected to wi-fi or faster connection for seamless downloads.

If some file doesn't work after download, what should I do?

Restart your app and check if you are now able to play the content - if that doesn't work, go to 'Settings' in the app, click on Manage Downloads' and delete the file you are not able to play and then redownload it again.

The app has started lagging or crashing. What should I do?

For iPhone devices:
Please force close the app with these steps:
a) Press the Home button of your device two times quickly. You'll see small previews of your recently used apps.
b) Swipe up on the app's preview to close it.
c) Start the app once again.

For Android devices: You may be using the app on a low-end device or the RAM available must be less. You could force close all the other running apps and then open the Rhymes app again and see if performance improves.

I am running out of storage space. What do I do?

Go to 'Settings' in the app, click on Manage Downloads' and delete the files that you no longer need.

Can I use the app offline?

Yes, the app can be viewed offline, but certain features and content that hasn't been downloaded will not be accessible.

How do I Unlock the locked content?

You can unlock the content by starting a free trial. If you happen to cancel the free trial mid-way - you will have to purchase a subscription, tenure of the unlimited access to the content will be basis on the plan you chose.

Is there a free trial?

Yes, there is a free trial that you can opt in for. During this time, the app will be completely unlocked. Please note, free trial will be available only once.

I got charged during my Free trial, Why?

Please note that even when you are in a free trial, you can subscribe/upgrade to a higher plan. Once you purchase or upgrade to a higher plan your current Free trial will be overridden by the purchase and your free trial will end.

How do I check my Purchase Order History?

You can check your order history by logging into your Playstore app. Apple users can check their order history through iTunes Connect.

Can I cancel my purchase? Or Claim a refund?

Yes, you can claim a refund of your purchase. Android - Refund claim has to be made within 48 hrs from the purchase - it can be done through Google Play website.
iOS - You can claim a refund by going to reportaproblem.apple.com.

Will I have to pay separately again, once new content is added?

No. Once you have made the purchase from within the app, you will have lifetime access to the app regardless of the content addition or removal.

Will I still have access to the content that I have already downloaded once my trial period is over?

Yes, you will still have access to the free content that you have downloaded. Paid content will be locked.

I've made the purchase within the app, but the content is still locked. What do I do?

Please write to us at playbees@firstcry.com detailing your issue along with your registered email ID.

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

DOWNLOAD PLAYBEES