Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
For Android:
Users can avail free PlayBees membership by logging into the app with the same email ID that was used to purchase FirstCry Club Membership
For iOS:
1. Please write to us at playbees@firstcry.com with the email ID that you purchased FC Club with
2. We will share a coupon code with you to avail PlayBees membership
3. The coupon code must be entered within the app's coupon code section
4. We will send you the detailed steps to avail Coupon Code
Users can avail free PlayBees membership by logging into the app with the same email ID that was used to purchase FirstCry Club Membership
For iOS:
1. Please write to us at playbees@firstcry.com with the email ID that you purchased FC Club with
2. We will share a coupon code with you to avail PlayBees membership
3. The coupon code must be entered within the app's coupon code section
4. We will send you the detailed steps to avail Coupon Code
FirstCry Club Membership can be bought from https://www.firstcry.com/. It offers a wide range of
benefits and one of the key benefits is a free subscription to PlayBees app.
Please note that we are fixing an issue that will
impact logins with Password, we suggest you login with OTP.
1. Go to the menu section on the top right of the app
lobby
2. Click on Login at the bottom of the menu
3. Enter your email id or mobile number
4. Click continue
5. If you are already a FirstCry user, you will be directed to the verification page and then to the app lobby
6. If you are a new user, you will have to Register yourself first
7. Once you Login/Register you should see the content unlocked, provided if you are one of the first 1000 users
2. Click on Login at the bottom of the menu
3. Enter your email id or mobile number
4. Click continue
5. If you are already a FirstCry user, you will be directed to the verification page and then to the app lobby
6. If you are a new user, you will have to Register yourself first
7. Once you Login/Register you should see the content unlocked, provided if you are one of the first 1000 users
Firstcry Playbees offers a variety of content and
learning for kids aged from 0-8 through classic rhymes,
creatively crafted stories and fun games. Learning has
never been so much fun!
No, purchases made on either iOS or Android devices will be valid only on devices with the
respective OS. One cannot purchase the subscription on one platform and access it on other, if you
wish to play on a different OS device, you will have to purchase the subscription again.
Go to Settings Menu and check if you have the Sound
turned off, if not, please check the sound of your
device from device settings
Yes. Go to Settings Menu and select the span of time
you'd like the App to be used in a day. Setting the app
usage time to 24 hrs inadvertently switches off this
feature until you change it.
Yes. You can register up to 3 kids through one account.
If you are seeing one of your kid's profile greyed out,
it means you have deleted that profile. Please note it
takes up to 48 hrs for a profile to be deleted and
removed from your account.
1. Tap the avatar under the account (hamburger menu)
section.
2. Select a Kid's profile and then click on Edit.
3. Click on Delete
Please note it takes up to 48 hrs for a profile to be deleted and removed from your account.
2. Select a Kid's profile and then click on Edit.
3. Click on Delete
Please note it takes up to 48 hrs for a profile to be deleted and removed from your account.
Yes, you can subscribe to our app and access all the
content. But we suggest you login to unlock exclusive
features such as Multiple Devices Support.
Please make sure you are logged in to our app to access
the Multi device login support. It's exclusive for
logged in memebers.
Plase check if you have logged into the app with the
email ID you registered with initially. If not, please
logout and re-login with the email ID that you've used
to register and purchase the subscription.
For Android:
Users can avail free PlayBees membership by logging into the app with the same email ID that was used to purchase FirstCry Club Membership
For iOS:
1. Please write to us at playbees@firstcry.com with the email ID that you purchased FC Club with
2. We will share a coupon code with you to avail PlayBees membership
3. The coupon code must be entered within the app's coupon code section
4. We will send you the detailed steps to avail Coupon Code
Users can avail free PlayBees membership by logging into the app with the same email ID that was used to purchase FirstCry Club Membership
For iOS:
1. Please write to us at playbees@firstcry.com with the email ID that you purchased FC Club with
2. We will share a coupon code with you to avail PlayBees membership
3. The coupon code must be entered within the app's coupon code section
4. We will send you the detailed steps to avail Coupon Code
FirstCry Club Membership can be bought from https://www.firstcry.com/. It offers a wide range of
benefits and one of the key benefits is a free subscription to PlayBees app.
Sometimes, due to connectivity issues, the downloading
of songs stops or takes a longer time. Make sure you are
connected to wi-fi or faster connection for seamless
downloads.
Restart your app and check if you are now able to play
the content - if that doesn't work, go to 'Settings' in
the app, click on Manage Downloads' and delete the file
you are not able to play and then redownload it again.
For iPhone devices:
Please force close the app with these steps:
a) Press the Home button of your device two times quickly. You'll see small previews of your recently used apps.
b) Swipe up on the app's preview to close it.
c) Start the app once again.
For Android devices: You may be using the app on a low-end device or the RAM available must be less. You could force close all the other running apps and then open the Rhymes app again and see if performance improves.
Please force close the app with these steps:
a) Press the Home button of your device two times quickly. You'll see small previews of your recently used apps.
b) Swipe up on the app's preview to close it.
c) Start the app once again.
For Android devices: You may be using the app on a low-end device or the RAM available must be less. You could force close all the other running apps and then open the Rhymes app again and see if performance improves.
Go to 'Settings' in the app, click on Manage Downloads'
and delete the files that you no longer need.
Sorry, but PlayBees doesn’t support offline mode. You will need to be connected to the internet at
all times.
For Android:
Users can avail free PlayBees membership by logging into the app with the same email ID that was used to purchase FirstCry Club Membership
For iOS:
1. Please write to us at playbees@firstcry.com with the email ID that you purchased FC Club with
2. We will share a coupon code with you to avail PlayBees membership
3. The coupon code must be entered within the app's coupon code section
4. We will send you the detailed steps to avail Coupon Code
Users can avail free PlayBees membership by logging into the app with the same email ID that was used to purchase FirstCry Club Membership
For iOS:
1. Please write to us at playbees@firstcry.com with the email ID that you purchased FC Club with
2. We will share a coupon code with you to avail PlayBees membership
3. The coupon code must be entered within the app's coupon code section
4. We will send you the detailed steps to avail Coupon Code
FirstCry Club Membership can be bought from https://www.firstcry.com/. It offers a wide range of
benefits and one of the key benefits is a free subscription to PlayBees app.
Please note that we are fixing an issue that will impact logins with Password, we suggest you
login with OTP.
If a make a new purchase despite being a subscriber,
your currect pack's validity will be overridden with the
new purchased pack's validity.
I am already a subscriber. How do I access my
content?
If you are already a subscriber, please login to
the app without making a purchase and you can restore your progress.
Sorry, please note that one cannot upgrade or
downgrade a subscription. You can buy the other pack by paying the full amount, but it will
override the existing pack’s validity.
Please note that it's a mandate by the RBI that
we cannot auto renew subscription. If you wish to continue after your current packs' validity,
please make the purchase again.
You can unlock the content by starting a free trial. If
you happen to cancel the free trial mid-way - you will
have to purchase a subscription, tenure of the unlimited
access to the content will be basis on the plan you
chose.
Free trial is currently not available on Android, but is available on the iOS version of the
application.
Sorry, but this seems to be an issue on Apple’s end, if you wish to claim a refund for the
subscription, please follow the below steps:
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
You can check your order history by logging into your
Playstore app. Apple users can check their order history
through iTunes Connect.
Yes, you can do both by following the below steps, please note that refund claims are valid before
48hrs (on Android) and before 7 days (on iOS)
- On your Android phone or tablet, open the Google Play Store.
- Check if you're signed in to the correct Google Account.
- Tap Menu. Subscriptions.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
- On your computer, go to play.google.com/store/account
- Click Order History
- Find the order you want to return.
- Select Request a refund or report a problem and choose the option that describes your situation.
- Complete the form and note that you'd like a refund.
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
- Tap Cancel Subscription. (Or if you want to cancel Apple One but keep some subscriptions, tap Choose Individual Services.)
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
No. Once you have made the purchase from within the app,
you will have lifetime access to the app regardless of
the content addition or removal.
Yes, you will still have access to the free content that
you have downloaded. Paid content will be locked.
Please write to us at playbees@firstcry.com detailing
your issue along with your registered email ID.
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